Aurelia — Hotel Revenue, Operations & Guest Intelligence Platform

Tonight's forecast: 84% occupancy — AI pricing active across all room types

AI raised Standard King to $320 (+14%), estimated yield gain: +$2,400 tonight. 3 upsell offers triggered for arriving guests ($680 potential). Revenue leakage alert: 2 unconverted walk-ins in last 4h. CPOR tracking at $140 vs $143 budget — labor optimization saving $420/week.

+$48K

AI Revenue MTD

39.5%

GOP Margin

4.7★

Guest Score

Occupancy Rate

78%

124 / 158 rooms occupied

↑ 4% vs last week

RevPAR

$265

Revenue per available room

↑ 8% MoM

Total Revenue Today

$42,180

Rooms + F&B + Events + Services

↑ 12% vs yesterday

AI Pricing Recommendation

$320

Standard King — tonight

+$40 vs current BAR

ADR

$340

↓ 2% vs last week

CPOR

$140

Cost per occupied room

↓ $3 vs budget

Check-ins Today

18

10 completed · 8 arriving

Open Work Orders

11

4 critical · Auto-assigned

Occupancy — Actual + AI Forecast

Actual Forecast

Live Operational Alerts11 active

Boiler pressure critical — Engineering

Rooms 301–320 · K. Murphy assigned · 09:14am

7 rooms pending for arriving guests

Check-in 14:00 · 5 unassigned

VIP arrival — Mr. Harrington, Suite 501

ETA 15:30 · Champagne not confirmed

Invoice #4421 — $18,500 overdue 14 days

Citadel Corp · Finance escalation needed

Gala Dinner setup — Grand Ballroom

Tonight 19:00 · AV check pending

Department Revenue Today

Rooms$28,400

Food & Beverage$8,900

Events$3,200

Services & Upsells$1,680

GOP Margin MTD39.5%

TRevPAR Today$312

Recent ArrivalsAll Activity

11:20

Mr. & Mrs. Chen — Suite 402 · $1,200/n

10:45

Dr. Amara Osei — Deluxe 215 · 4th stay

09:30

Northgate Corp (5) — Block booking

08:15

Ms. Pelletier — Standard 118

07:50

Mr. Tanaka — Exec 320 · Gold Member

Housekeeping StatusDetails

Clean

31

Dirty

7

In Progress

5

Inspected

14

Avg turnover: 28 min · Target: 25 min

Labor cost/room: $82 · AI target: $78

Today's Departures & Folios

Guest	Room	Type	Nights	Room Charges	F&B	Services	Total	Status
Mr. Luca Bianchi	204	Deluxe	3	$900	$80	$40	$1,020	Settled	Invoice
Ms. Sophie Laurent	311	King	2	$560	$120	—	$680	Pending	Process
Kestrel Holdings	501	Penthouse	5	$6,000	$1,800	$700	$8,500	Pending	Process
Mr. James Okafor	115	Twin	1	$240	$40	—	$280	Settled	Invoice

Bookings Today

18

New reservations

Arrivals Today

18

8 remaining

Departures Today

14

Cancellations MTD

6

3.8% cancel rate

New Reservation

Guest Name

Email

Phone

Nationality

Check-in Date

Check-out Date

Room Type

Rate Plan

Adults

Children

Source / Channel

Special Requests

Today's Reservation List

Guest	Room	Check-in	Nights	Rate	Source	Status
Mr. Harrington	501	Today 15:30	3	$1,200	Direct	Confirmed
Northgate Corp	201–205	Checked in	2	$280×5	Corporate	In-house
Ms. Dupont	318	Today 16:00	1	$320	Booking.com	Confirmed
Mr. Nakamura	220	Tomorrow	4	$380	Direct	Confirmed
TechConf Group	Block 8	Mar 22	3	$260×8	Corporate	Provisional

Rate & Availability Calendar

Room Type	Avail.	BAR Rate	Mar 20	Mar 21	Mar 22	Mar 23	Mar 24	Restrictions
Standard King	5 of 42	$280	$280	$320	$320	$320	$280	Open
Deluxe Double	8 of 38	$350	$350	$350	$350	$350	$350	Open
Executive Suite	6 of 20	$580	$580	$640	$640	$580	$580	Open
Junior Suite	5 of 14	$480	$440	$440	$480	$480	$480	Min 2N
Penthouse	2 of 4	$1,200	$1,200	$1,200	$1,200	$1,200	$1,200	Open

Arrivals Remaining

8

Expected before midnight

Departures Remaining

4

Folio settlement pending

Mobile Check-ins Today

11

61% of arrivals

Digital Keys Issued

94

Active today

Check-in Workflow

Reservation # or Guest Name

ID / Passport Number

Room Assignment

Key Method

Credit Card Pre-auth

Expected Check-out

Notes / Guest Preferences

Expected Arrivals Today

Guest	Room	ETA	Check-in Method	Status
Mr. Harrington	501 — Penthouse	15:30	Digital (App)	Arriving
Ms. Dupont	318 — Deluxe	16:00	Digital (App)	Arriving
Mr. & Mrs. Santos	214 — King	17:00	Desk	Arriving
Dr. Kimani	108 — Standard	18:30	Digital (App)	Arriving
Mr. Chen	402 — Suite	Checked in	Digital (App)	In-house

Check-out Queue — Folio Settlement

Guest	Room	Folio Total	Payment Method	Outstanding	Status
Ms. Sophie Laurent	311	$680	Visa ****4421	$680	Pending Checkout
Kestrel Holdings	501	$8,500	Corporate Account	$8,500	Pending Checkout
Mr. Luca Bianchi	204	$1,020	MasterCard ****7782	$0	Checked Out

Total Rooms

158

Occupied

124

Vacant Clean

22

Dirty / Pending

7

Maintenance Block

5

Live Room Map

Occupied

Vacant Clean

Dirty

Maintenance

Checkout Today

Inspected

Open Folios

124

In-house guests

Pending Settlement

4

Checkout today

Revenue Collected Today

$38,400

Outstanding Invoices

$68,500

AR balance

Guest Folio — Mr. James Harrington

Suite 501 · Penthouse

Mar 19–22 · 3 nights · Res #RES-8821

Gold VIP

Room Rate × 3 nights$3,600.00

Room Service — Mar 19$180.00

The Aurelia Restaurant — Dinner$420.00

Lounge Bar — Mar 19$145.00

Spa — Deep Tissue Massage$220.00

Late Checkout (16:00)$80.00

Minibar$65.00

City Tax (3 nights)$45.00

Total Balance$4,755.00

Payment: Amex ****3391 · Pre-auth: $5,000

Payment Methods

Method	Today's Volume	Transactions
Credit / Debit Card (Stripe)	$28,400	74
Corporate Account / Invoice	$8,200	12
Cash	$1,200	8
OTA Collect (Booking.com)	$4,600	14

Invoice Management

Invoice	Client	Amount	Due	Status
INV-4421	Citadel Corp	$18,500	Mar 5	Overdue
INV-4428	Prestige Corp	$22,000	Mar 25	Pending
INV-4415	Dupont Family	$38,000	Mar 22	Partial
INV-4410	Kestrel	$8,500	Mar 19	Paid

Rooms to Clean

7

In Progress

5

Completed Today

31

Avg Turnover

28 min

Target 25 · AI tracked

Task Queue — AI Auto-Assigned

Room	Task Type	Priority	Assigned	Status	ETA
204	Checkout clean	Urgent	Maria S.	In Progress	14 min
311	Checkout clean	Urgent	Auto pending	Queued	—
118	Departure	High	James O.	In Progress	8 min
415	Stayover	Normal	PM auto-assign	Scheduled	14:00
220	Deep clean	Scheduled	Team B	Scheduled	15:00

Staff Performance

MS

Maria Santos

AM · Housekeeping

6 rooms · Avg 24 min · Room 204 active

96

Score

JO

James Owusu

AM · Housekeeping

5 rooms · Avg 27 min · Room 118 active

88

Score

AP

Aida Petrova

AM · Housekeeping

7 rooms · Avg 22 min · On break

98

Score

Lost & Found

Date	Item	Room	Logged By	Claimed
Mar 18	Phone charger (white)	305	Maria S.	No
Mar 17	Sunglasses (Ray-Ban)	212	James O.	Yes

Open Work Orders

11

In Progress

4

Completed This Week

22

Predictive Alerts

2

AI risk detection

Work Orders

WO#	Location	Issue	Priority	Assigned	Status
WO-4401	Boiler Room	Low pressure alarm	Critical	K. Murphy	In Progress
WO-4402	Room 115	AC not cooling	High	T. Ngozi	In Progress
WO-4403	Lobby	Elevator door delay	High	—	Open
WO-4404	Pool Deck	Water pump noise	Normal	T. Ngozi	Open
WO-4405	Room 208	Shower drain blocked	Normal	K. Murphy	Completed

Asset Register

Asset	Location	Condition	Last Service	Next PM
HVAC Unit A	Floors 1–3	Good	Feb 10	May 10
HVAC Unit B	Floors 4–5	Fair	Jan 22	Apr 1 ←
Elevator A	Main lobby	Good	Mar 1	Jun 1
Elevator B	East wing	Monitor	Feb 22	Mar 24
Pool Filtration	Pool Deck	Good	Mar 5	Apr 5
Boiler System	Basement	Critical	Jan 8	Overdue
Generator (Backup)	Basement	Good	Mar 10	Jun 10

Preventive Maintenance Schedule

HVAC Unit B — AI predicts failure risk in ~12 days

Schedule before Apr 1

Elevator B — Service overdue by 5 days

Last: Feb 22 · Book TechServ today

Boiler — Emergency service required

WO-4401 active · Critical pressure low

Utilities Monitor

Electricity840 kWh today

Water12,400 L

Gas280 m³

Boiler Pressure1.2 bar — LOW

Utility Cost MTD$18,200

vs Budget−4% under

Engineering Staff

Technician	Shift	Active WO	Completed Today
Kevin Murphy	AM	WO-4401	3
Tunde Ngozi	AM	WO-4402, WO-4404	2
PM Team (2)	PM	—	Not started

⬡ AI Yield Intelligence

Weekend demand (Mar 21–23) is 18% above baseline. AI recommends activating Minimum Stay 2N restriction and raising all room categories 15–22% — estimated incremental revenue: +$14,800. Channel analysis shows OTA commission drag of $6,200 MTD. Shifting 8% of OTA volume to direct would recover ~$4,960 margin.

ADR

$340

↓ 2% vs last week

RevPAR

$265

↑ 8% MoM

TRevPAR

$312

Total revenue / avail. room

AI Forecasted Occ (7d)

82%

Confidence: 91%

Dynamic Pricing Engine

Standard King

42 rooms · 88% occ tonight

High

$280→ $320 ↑

Deluxe Double

38 rooms · 79% occ

Medium

$350Hold

Executive Suite

20 rooms · 70% occ

Medium

$580→ $640 ↑

Junior Suite

14 rooms · 64% occ

Low

$480→ $440 ↓

Penthouse

4 rooms · 50% occ

Low

$1,200Hold

Channel Profitability

Direct / Website

38%96% margin

Booking.com

28%82% margin

Expedia

14%80% margin

Corporate

12%98% margin

Travel Agents

8%78% margin

30-Day Demand Forecast

Peaks: Mar 21–23 (weekend) · Mar 28–Apr 1 (conference season)

AI Revenue Impact MTD

+$48,200

From pricing recommendations

Anomalies Detected

3

Revenue leakage alerts

Chatbot Resolution Rate

84%

No human escalation needed

Tasks Auto-Assigned

142

Housekeeping & maintenance

AI Recommendations Queue

Type	Recommendation	Est. Impact	Action
Pricing	Raise Standard King → $320 tonight	+$2,400
Pricing	Min Stay 2N: Mar 21–23	+$8,600
Upsell	Suite upgrade offer — Mr. Chen, Room 402	+$320
Upsell	Early check-in offer — Mr. Tanaka	+$80
Anomaly	F&B revenue gap — lunch service	−$480 leak
Anomaly	2 walk-in quotes unconverted 4h+	Lost revenue
Staffing	Add 1 housekeeper for PM shift	Risk coverage
Contract	TechServ HVAC renewal due in 8 days	Alert

Chatbot & Concierge AI

Conversations Today

38

Bot Resolved

32

Channel	Conversations	Resolved
WhatsApp	18	16 / 18
In-app Chat	12	10 / 12
SMS	5	4 / 5
Email	3	2 / 3

Predictive Maintenance (AI)

HVAC B — Predicted failure risk in ~12 days

Schedule maintenance before Apr 1

Elevator B — Service 5 days overdue

Book vendor today

Pool filtration — Healthy

Next check Apr 5

360° Guest Profiles

JH

Mr. James Harrington VIP Gold

28 stays · Lifetime: $84,200 · Arriving today

28

Stays

$3,007

Avg Spend

4.9★

Satisfaction

High floorFirm mattressChampagne on arrivalQuiet roomLate checkout

AI trigger active: Dinner reservation suggested · Suite upgrade offered

AO

Dr. Amara Osei Silver

4 stays · Lifetime: $8,400 · In-house

4

Stays

$2,100

Avg Spend

4.7★

Satisfaction

Non-smokingExtra pillowsGym accessVegetarian menu

Preferences auto-applied on check-in

Guest Database

Name	Tier	Stays	Lifetime Value	Profitability/Stay	Last Stay	Next Stay	Score
Mr. James Harrington	Gold VIP	28	$84,200	$3,007	Jan 14	Today	4.9★
Dr. Amara Osei	Silver	4	$8,400	$2,100	Jan 2	In-house	4.7★
Mr. Kenji Tanaka	Gold	14	$42,000	$3,000	Feb 28	In-house	4.8★
Northgate Corp	Corporate	24	$96,000	$4,000	Mar 18	In-house	4.6★
Ms. Claire Pelletier	Member	2	$1,240	$620	Mar 5	In-house	—

Mobile Check-ins Today

11

61% of arrivals

Digital Keys Active

94

Upsell Revenue Today

$3,840

Guest Satisfaction Score

4.7★

Live in-stay feedback

Mobile Guest Journey

Guest	Room	Check-in	Key	Messaging	Requests
Mr. Tanaka	320	Mobile ✓	Digital	WhatsApp	Extra towels sent
Dr. Osei	215	Mobile ✓	Digital	In-App	Veg menu confirmed
Ms. Pelletier	118	Desk	Physical	—	—
Northgate Corp (5)	201–205	Mobile ✓	Digital	WhatsApp	Early breakfast ×5

Upsell Engine

🛏

Room Upgrade

+$80–$240/night

Conv. 18% · MTD: $1,440

🕐

Early Check-in / Late Checkout

$40–$80/request

Conv. 32% · MTD: $960

🍾

Welcome Amenity Packages

$60–$180/package

Conv. 24% · MTD: $1,080

🧖

Spa & Wellness

$120–$400/booking

Conv. 11% · MTD: $360

Total Members

2,840

↑ 140 this month

Gold VIP Members

142

Points Issued MTD

840K

Redemption Revenue

$12,400

Value of redeemed stays

Loyalty Tier Breakdown

Gold VIP (10+ stays)142 members · 5% of total

Silver (4–9 stays)380 members · 13%

Member (1–3 stays)2,318 members · 82%

Gold VIP members generate 3.8× more revenue than standard guests and have 68% higher repeat rate.

Top Loyalty Members

Member	Tier	Points	Lifetime Value	Next Benefit
Mr. James Harrington	Gold VIP	84,200	$84,200	Free night upgrade
Northgate Corp	Corp Gold	96,000	$96,000	Priority rate lock
Mr. Kenji Tanaka	Gold	42,000	$42,000	Late checkout auto
Dr. Amara Osei	Silver	8,400	$8,400	Room upgrade offer

Revenue Today

$8,900

Covers Served

214

Avg. Cover

$41

Food Cost %

28%

Within target

Outlet Performance

Outlet	Status	Covers	Revenue	Margin
The Aurelia Restaurant	Open	98	$4,200	68%
The Lounge Bar	Open	72	$2,800	74%
Pool Terrace	Open	44	$1,400	71%
Room Service	Open	—	$500	62%

Inventory Alerts

Prime beef tenderloin — 3 portions left

Reorder · Maison Foods

Champagne Moët NV — 12 bottles

Gala tonight needs 24 · Order now

Coffee beans delivery tomorrow — 20kg

Confirm with supplier

Events This Month

8

Events Today

2

Revenue MTD

$64,000

Leads Pipeline

14

Upcoming Events

Event	Client	Venue	Date	Guests	Value	Status
Gala Dinner	Prestige Corp	Grand Ballroom	Mar 19	180	$22,000	Setup Active
Board Meeting	Kestrel Holdings	Boardroom A	Mar 19	18	$4,800	Confirmed
Wedding Reception	Dupont Family	Garden Terrace	Mar 22	250	$38,000	Confirmed
Product Launch	Nexus Tech	Conference Hall	Mar 25	90	$12,000	Provisional

Revenue MTD

$812,400

↑ 9% vs target

Expenses MTD

$491,200

↑ 3% over budget

CPOR

$140

Cost per occupied room

↓ $3 vs $143 budget

GOP Margin

39.5%

↑ 1.2pp MoM

Dept Profitability — Budget vs Actual

Department	Revenue	Cost	Profit/Room	GOP%	vs Budget
Rooms	$540,000	$162,000	$3,000	70%	+2.4%
Food & Beverage	$168,000	$84,000	—	50%	−0.8%
Events	$64,000	$22,400	—	65%	+4.1%
Engineering	—	$48,000	—	—	+6.2% over
HR / Labor	—	$220,000	—	—	On budget

CPOR Breakdown

Labor$82 / room

Utilities$22 / room

Supplies & Housekeeping$18 / room

Maintenance$18 / room

Total CPOR$140 vs $143 budget

Vendor & Procurement

Vendor	Category	MTD Spend	Contract	Status
Maison Foods	F&B	$28,400	Annual	Active
CleanPro Linen	Housekeeping	$12,200	Monthly	Active
TechServ HVAC	Engineering	$8,800	Service	Renewal due
Moët Hennessy	Beverages	$6,400	Annual	Active

Accounting Sync

QB

QuickBooks Online

P&L, Expenses, AP/AR sync · Daily

Synced

NS

NetSuite ERP

Multi-entity consolidation · Real-time

Synced

SA

Sage Accounting

Payroll & vendor payments

Not connected

XR

Xero

Bank reconciliation

Synced

Total Headcount

142

On Duty Today

67

Open Positions

8

Labor Cost / Room

$82

AI target: $78

Staff by Department

Rooms / Front Office28

Food & Beverage34

Housekeeping22

Engineering14

Sales & Marketing12

Finance & HR16

IT6

Events10

Smart Staffing — AI Recommendation

⬡ AI Staffing

84% occupancy forecast tonight — AI recommends +2 PM housekeepers and +1 F&B server for dinner. Estimated overtime savings vs last Saturday: $420.

Staff	Dept	Leave From	Days	Status
Maria Santos	Housekeeping	Mar 24	5	Pending
Kevin Murphy	Engineering	Mar 28	3	Pending
Sophie Chen	Front Office	Apr 1	7	Approved

Pipeline Value

$284,000

↑ 18% MoM

Won This Month

$96,000

Active Accounts

42

Conversion Rate

34%

Sales Pipeline

Account	Contact	Value	Stage	Close Date	Owner
Meridian Group	Alicia Parks	$45,000	Proposal	Apr 1	D. Chen
Skyline Hotels	Marcus Weil	$120,000	Negotiation	Apr 15	D. Chen
Apex Pharma	Rosa Ferreira	$28,000	Qualified	May 2	J. Smith
Thornfield Events	Owen Bradley	$62,000	Proposal	Apr 8	J. Smith

Direct Bookings

38%

↑ 5% vs goal

Loyalty Members

2,840

↑ 140 MTM

Review Score

4.7★

OTA Commission Drag

$6,200

MTD margin cost

Campaign Performance

Campaign	Channel	Conversions	ROI
Spring Escape Package	Email	84	4.2×
Weekend Getaway	Instagram	62	2.8×
Business Travel	LinkedIn	31	5.1×
Loyalty Reactivation	SMS	118	6.4×

Booking Sources

Direct / Website38%

Booking.com28%

Expedia14%

Corporate Accounts12%

Travel Agents8%

Open Tickets

9

Systems Online

14/15

Network Uptime

99.8%

Active Devices

284

IT Tickets

Ticket	Issue	Priority	Status
IT-882	PMS login error — Front Office	High	In Progress
IT-881	POS printer offline — F&B	Medium	In Progress
IT-880	Password reset — HR	Low	Resolved

System Status

System	Status	Uptime
PMS (Core)	Online	99.9%
POS System	Online	99.7%
Digital Keys / Door Locks	Online	100%
Guest WiFi	Online	99.8%
IoT Smart Room (GRMS)	Online	99.4%
Payment Gateway (Stripe)	Online	100%
Energy Mgmt System	Degraded	84%

⬡ Portfolio Intelligence

Aurelia London is underperforming RevPAR by 11% vs portfolio average. Root cause: ADR 18% below peer benchmark + 68% occupancy vs 78% portfolio avg. AI recommends pricing realignment + cross-property demand routing — 12 London waitlist guests can be redirected to Paris (+$8,400 potential). Dubai is the strongest asset: 82% occupancy, $292 RevPAR, 44% GOP.

Portfolio RevPAR

$248

↑ 6% MoM

Total Occupied Rooms

384

Across 3 properties

Portfolio Revenue MTD

$2.4M

↑ 8%

Shared Loyalty Members

8,420

↑ 380 MTM

Aurelia Paris

Paris, France · 158 rooms

Occupancy78%

RevPAR$265

GOP Margin39.5%

Top performer

Aurelia London

London, UK · 124 rooms

Occupancy68%

RevPAR$188

GOP Margin32.1%

Underperforming — Action needed

Aurelia Dubai

Dubai, UAE · 210 rooms

Occupancy82%

RevPAR$292

GOP Margin44.2%

Best asset · Expand

Cross-Property Benchmarking

Property	Occ.	ADR	RevPAR	CPOR	GOP%	Profitability/Room	vs Target
Aurelia Paris	78%	$340	$265	$140	39.5%	$125	+2.1%
Aurelia London	68%	$276	$188	$158	32.1%	$89	−11.2%
Aurelia Dubai	82%	$356	$292	$128	44.2%	$164	+5.8%

Active Integrations

22

API Calls Today

48,420

Sync Errors

2

Avg API Latency

84ms

OTA & Distribution

B.

Booking.com

Rate & availability sync

Live

Ex

Expedia Group

Channel manager

Live

GD

Amadeus GDS

Global distribution

Live

Ag

Airbnb

Listings

Inactive

Payments & POS

St

Stripe

Payments · PCI DSS Level 1

Live

PO

Oracle MICROS (POS)

F&B point-of-sale integration

Live

QB

QuickBooks Online

Accounting sync

Live

NS

NetSuite ERP

Multi-entity finance

Live

CRM & Guest Tech

Sf

Salesforce CRM

Guest & corporate accounts

Live

WA

WhatsApp Business API

Guest messaging & chatbot

Live

IoT

Smart Room IoT (GRMS)

Lighting, AC, DND

Beta

Ml

Mailchimp

Email marketing

Sync error

Open API Platform — Aurelia Developer Hub

API Version

v3.2

Public Endpoints

142

Active Webhooks

24

Partner Integrations

18

Active User Roles

12

Role-based access control

Audit Events Today

284

All actions logged

PCI DSS Status

Level 1

Fully compliant

GDPR Requests Pending

2

Due in 3 days

Audit Log

11:42:08

Invoice INV-4428 created — $22,000

D. Chen · Finance · IP 192.168.1.44

11:38:22

Room 501 rate modified $980 → $1,200

General Manager · IP 192.168.1.10

10:55:14

Staff record updated — Maria Santos

HR Manager · IP 192.168.1.52

10:22:40

Guest data export — GDPR request

Front Office Mgr · Mr. Harrington profile

09:15:03

Work order WO-4401 created — Critical

K. Murphy · Engineering

08:30:11

Login — General Manager · MFA verified

Session #8821 · IP 192.168.1.10

Role-Based Access Control

Role	Users	Access Level
General Manager	1	Full
Dept Manager	9	Dept + Read
Finance	4	Finance Only
Front Desk	12	Reservations
Housekeeping	22	Tasks Only
Auditor	2	View Only

Compliance Status

PCI DSS Level 1Compliant

GDPR — Data Privacy2 requests pending

ISO 27001Certified

SOC 2 Type IIAudit in progress

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